This Data Protection Notice (“Notice”) sets out the basis which Benji Pet Kennel Pte Ltd (Business Registration No.: 201020979W). (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act 2020 (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.

Benji Pet Kennel Pte Ltd will only collect your personal data directly from you, in accordance with PDPA act 2020. We will do reasonable effort to inform you of all purposes for the collection, use, disclose and/or processing of your personal data for the purposes unless required by required government authorities.

Personal Data

1. What and when do we collect your personal data?

We do not collect any information from visitors of our site except for the core purpose of fulfilment of orders, registration of membership and leave a message via our contact us form at contact us page in our website. Benji Pets Kennel will collect your personal data either directly from you or your authorized representatives who you authorize to provide your personal data

 Check Out - Order fulfilment

• Name
• Email
• Special Note and Request
• Address
• City
• State
• Zip Code
• Phone Number
• Collection at Shop/Cash on Delivery
• Payment Methods

 

Membership Page – Registration

• First Name
• Last Name
• Email
• Contact Number
• Password
• Confirm Password
• Address
• City
• State
• Zip Code

 

Contact Us Page – Leave a Message

• Name
• Email
• Message

 

Customer Service – WhatsApp, Facebook or Instagram Messenger

• Name
• Email
• Special Note and Request
• Address
• City
• State
• Zip Code
• Phone Number
• Collection at Shop/Cash on Delivery
• Payment Methods 

 

2. How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

3. Collection, Use and Disclosure of Personal Data  

1. We may collect and use your personal data for any or all the following purposes: performing obligations in the course to fulfil contractual agreement of or in connection with our provision of the goods and/or services requested by you.
2. Verifying your identity.
3. Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you.
4. Managing your relationship with us; and enhancing our business operational processes or data analytics to offer better product or service offerings.
5. We may disclose your personal data: where such disclosure is required for performing obligations during fulfilment of contractual agreement or in connection with our provision of the goods and services requested by you or Designated Consultants and Free Lancer or Affiliate Exclusive Sales and Marketing Agents, or
6. to third party service providers such as Web Hosting Companies, Auditors, Brand Principals, Affiliate Exclusive Sales and Marketing Agents and other organizations we have engaged to perform any of the functions to deliver better customer experience.
7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period subjected to the laws applicable under the Republic of Singapore thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

 
4. Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We are fully compliant to the Singapore Data Protection Act 2012 and recently amendment Singapore Data Protection Act 2020.

5. Access and Correction

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer (DPO) at the contact details provided below.

Please note that will be charged at (SGD$20/hour) subjected to the complexity of the request. The fees charge for an access request shall only be calculated on a manpower hours basis to fulfil the request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. In general, our response will be within fourteen (14) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

6. Retention of Data

We will stop retaining your personal data and dispose it through the deletion in our cloud database server as soon as its deemed reasonable under the assumption by Benji Pets Kennel Pte Ltd that your personal data is no longer needed for any business or legal purposes. We will retain your data for a period of five years and seven years accordingly. We endeavour to adopt reasonable measures to dispose of the personal data within a reasonable time after it is no longer necessary. For instance, paper documents containing Personal Data are securely destroyed, and electronic files storing Personal Data are permanently deleted.

7. Transfer of Data

We do not transfer your personal data to country outside of Singapore consistently unless there is a need to upgrade our system in website or hosting. However, we take serious steps to ensure that our data intermediary (DI) is aware of the protection and retention obligations under PDPA act. In any case of the need to transfer of your personal data for upgrading or bugs purpose, our data intermediary (DI) is obligated to not to store your information and dispose all your personal data as soon as the contractual agreement is completed. We take reasonable steps to ensure that our data intermediary (DI) takes reasonable steps to provide a standard of protection such as being ISO27001 registered.

8. Withdrawing your consent

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until up to seven (7) business working days from the time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to our official Data Protection Officer (DPO) email address to withdraw your consent, we will require up to seven (7) working business days (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within seven (7) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a good position to fulfill our contractual agreement of any product or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing through our official (DPO) email.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws for compliance purposes.

9. Third-party links

We do not include or offer third-party products or services on our website.

10. Embedded Content in Website

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

11. Analytics

We do install multiple analytics tracking for our marketing purposes. We do not store any of your personal data. For marketing purposes, should you decide to opt out of our marketing related activities, please inform us in writing through our official (DPO) email.

12. Data logs

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

13. Data Protection Officer

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Contact No.  Tel: 6342 3383 / 93

Address: 212/214 Joo Chiat Place Singapore 427922 Tel: 6342 3383 / 93

Email Address: [email protected]

EFFECT OF NOTICE AND CHANGES TO NOTICE

This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date: 28/04/2020 Last updated: 02/07/2021