Terms & Conditions

ENJOY RISK-FREE SHOPPING

DO YOU ISSUE A REPLACEMENT IF I DON'T LIKE THE PRODUCT ONCE I HAVE RECEIVED IT?

All products that are purchased through Benjipet.com are of the highest quality. Our quality control team ensures that all products that leaves our shop are in good condition, and we also confirm the expiration dates for all food items.

WHAT IF MY ITEM IS DAMAGED?

Our Quality Control Team will try to ensure that all products are of a high quality when they leave the warehouse. In a rare circumstance that your item has a defect, please contact us to arrange for a suitable replacement.

THE ITEM I WANT IS OUT OF STOCK. WHAT NOW?

Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular may, from time to time, run out of stock. Please leave us your contact details, and we will arrange to send you the product once the stock is replenished.

CAN I PLACE AN ITEM ON HOLD FOR PURCHASE AT A LATER DATE?

Sorry, but we do accept reservations. We require payment confirmation to complete the sale process.

WHAT IF YOU DON'T CARRY A PRODUCT OR BRAND THAT I LIKE?

We carry a comprehensive range of products, and you would find all popular brands at our store. We continually source for new products and add brands to our collection. We welcome your suggestions if we do not currently stock your preferred brand/product and we may explore the possibility of carrying them in the future. Drop us a line and who knows, you may have done the pet community a great service through your recommendation!

HOW CAN I PROVIDE FEEDBACK ABOUT A PRODUCT?

We look forward to hearing feedback about our products. You can leave your feedback on product review or if you wish you can also send your feedback via:

Benji Pet Kennel Pte Ltd

Email: contact@benjipet.com

Phone: 6342 3383

TECHNICAL

I NEED PERSONAL ASSISTANCE WITH MY ORDER. WHO CAN I CONTACT?

Our Customer Service Team is happy to assist you with your order. Please call 6342 3383.

HOW DO I START A NEW ACCOUNT?

Please click on ?My account?, which is located on the top right hand side of the page. You will then be prompted to a new page where you will find ?New buyers? on the left hand side. Click create a new account and fill in your details as requested before clicking ?Submit?. Registration should now be completed and you should receive a confirmation e-mail to the email address you registered with.

HOW DO I UPDATE MY DETAILS ON MY ACCOUNT?

Please click on the ?My Account? tab on the top right hand side of the page. You will then be prompted to your account details. Scroll down to find your account information as well as ?Edit? next to ?Contact Information?. Click on ?Edit?, then change your details as needed, followed by clicking on the ?save? button to ensure your details have been saved.

I'M HAVING PROBLEMS ORDERING THROUGH YOUR WEBSITE. WHAT CAN I DO?

Our website is best supported by Google Chrome, Safari and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please call our Customer Service Team on 6342 3383

WHAT ARE COOKIES? DO I NEED TO ENABLE COOKIES IN MY BROWSER?

Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'logout' link in the top right hand corner of the page.

PAYMENT

WHAT PAYMENT TYPES DO YOU ACCEPT?

Benjipet.com offers a number of payment methods:

PayPal

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.

Cash on Delivery

For cash on delivery request, please ensure you have the correct change as our delivery uncle may not carry enough change on him.

When will my Payment be deducted from my PayPal Account?

Payment will be deducted from your PayPal account immediately.

What credit cards are accepted?

Major credit cards including Visa (including Visa Electron) and MasterCard are accepted.

Is it safe to use my credit card on your Site?

We strive to ensure that every credit card transaction occurs within a secure environment. Benjipet.com uses the PayPal payment gateway which is widely used and considered one of the major payment gateways available.

My credit card details are not being Accepted. What's wrong?

Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact our Customer Service Team on.

My computer froze while processing payment. How will i know that my payment went through Successfully?

All successful transactions will receive a confirmation email that contains an order tracking number within an hour of purchase. If you have not received confirmation via email, please try placing your order again.

Alternatively, call our Customer Service Team at 6342 3383 to confirm the placement of your order.

PRICING

WHAT CURRENCIES DO YOU ACCEPT?

All pricing is in Singapore Dollars.

DO YOU MATCH PRICES IF I SEE AN ITEM ON SALE ELSEWHERE?

We strongly believe that the prices we offer on benjipet.com is genuinely competitive and you should not find a lower price elsewhere. However, as much as we would like to guarantee our prices are lowest, we cannot control what our competitors do nor can we influence them in their pricing models. You can however be sure that all products purchased from Benjipet.com are of the finest quality.

DO YOUR PRICES INCLUDE GST?

All prices quote on benjipet.com are NETT prices and are inclusive of prevailing GST rates. You don't have to add prevailing GST to your order.

PRIVACY & SECURITY

HOW DO I KNOW IT IS SAFE TO SHOP WITH YOU?

We value your privacy and work hard to ensure that your details are secure and will not be released to any other party.

DO YOU KEEP MY CREDIT CARD DETAILS?

We do not store your credit card details. All credit card transactions are managed by PayPal, and Benjipet.com does NOT have access to your credit card information.

WILL MY INFORMATION BE SOLD TO THIRD PARTIES?

Your information will not be sold or passed on to third parties.

WHAT DO YOU DO WITH THE INFORMATION THAT I SHARE WITH YOU?

The information that we collect from you will be treated with the strictest confidence. We will take all reasonable care to ensure your data is protected. Benjipet.com will also not share or sell your personal information.

SHIPPING & DELIVERY

HOW DO I QUALIFY FOR FREE DELIVERY?

Benjipet.com provides FREE island-wide delivery to your doorstep for any purchase above $100.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

Delivery usually takes place between 3 - 5 working days for in-stock items. We will contact you within 48 hours to make the necessary arrangements for your items to be delivered to you.

HOW CAN I TRACK MY ORDER?

Please contact us at 6342 3383 with your order ID for the status of your order.

WILL I HAVE TO SIGN FOR MY DELIVERY?

Yes. This is necessary as a security measure. You may authorise a member of your household to receive your orders on your behalf. Note that paw prints are not currently accepted.

WHAT IF THERE IS NO ONE AT HOME/AT THE OFFICE WHEN MY PACKAGE ARRIVES?

We will contact you prior to the actual delivery. We understand that something may have cropped up at our agreed delivery time, however, to ensure that your orders remain fresh, especially for edible products, please inform soonest us to make the necessary logistics arrangements.

ARE THERE PLACES WITHIN THE COUNTRY THAT YOU DO NOT DELIVER TO?

We strive to reach the farthest corners of the island, but due to security restrictions, we may not able to deliver to places of worship, military installations, Jurong Island and other outlaying islands.

DO YOU SHIP INTERNATIONALLY?

Unfortunately, we can only deliver to a Singapore address.

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